12/2015 – 07/2017

Vice President – Enterprise Application Development & Engineering

  • Leads and supervises team of ~35 FTE + 10-20 vendor staff aug resources, consisting of multiple enterprise application development, engineering, and support teams (on-shore, near-shore, and offshore), securing timely and quality creation of financial service solutions for small businesses
  • Supervises the development of software standards, including security-focused coding and configuration, in line with enterprise architecture standards.
  • Manages and ensures maintenance of systems and applications in multiple physical and virtual environments for Linux, Citrix, Oracle, and Windows, both on-prem and cloud (AWS and Azure) based solutions.
  • Administrator and architect of the Amazon Web Service infrastructure for web and DR/Backup setup for the company. AWS Administration for the following products: EC2, IAM, Elastic load balancing, S3 storage, RDS, Elasticache, SNS.
  • Hands-On development and engineering as needed throughout the application and web platforms in multiple next-gen languages. Primary languages include VB.Net, C#, SQL, PHP, JS, XML, HTML5, and CSS3.
  • Manages development resources, ensuring high performance in a variety of software languages and repositories.
  • Manage the support team for all enterprise applications, including VOIP telephony, Collections, Risk, and Oracle Finance systems
  • Azure administration for hot, warm, and cold backup storage and DR. Rubrik used for transfer of the data to the cloud.
  • Performance tools used: New Relic monitoring, Solarwinds, VMWare performance monitoring for up time and service performance. Splunk used for logging audit and event monitoring.
  • Accounting system administration performed in Oracle Fusion Cloud.
  • Additional front-end development and deployment through Mendix RAD cloud platform.
  • Supporting legacy web development and deployment systems using Github repo, and CircleCI, Docker, and Heroku for deployment and hosting of Ruby on Rails / AngularJs web applications.
  • Administered Google Tag Manager and analytics suite for website performance and metrics, with Optimizely as the A/B testing applications. Web integrated with Marketo for cloud direct marketing campaign creation and maintenance.



05/2013 – 12/2015

Senior IT Manager – Production Application Engineering & Support, 12/ 2014 – 12/2015

  • Led a core team of engineers and analysts, ensuring ongoing operational support to 60+ enterprise applications, including 185 production servers approximately. Core applications such as Salesforce, Kofax Capture, Empower.Net, FiServ FIS, ServiceNow, Synergy, Vasco, and various other retail and commercial platforms.
  • Hands-on engineering when needed throughout the application stack.
  • Ensured readiness of applications for all IT verticals, from eChannel services, to audit and compliance.
  • Leveraged effective monitoring and testing solutions for troubleshooting processes, including Solarwinds Orion, Dynatrace, Splunk, SOAPUI, and AppDynamics.
  • Led technical installation / implementation of AppDynamics platform across the enterprise for management by Dev Ops team.
  • Streamlined the migration process of code packages from development to production, by developing release management procedures from scratch.
  • Akamai Cloud Security certified, managed platform application integrations, while working with infrastructure team for network and server security architecture.
  • Ensured ongoing maintenance and update of company’s mobile applications for Apple and Google Play stores.
  • Partnered with vertical owners, network operations, enterprise architecture and infrastructure, and information security, ensuring alignment with system and support requirements.
  • Established ongoing training and development of teams to further increase performance and productivity.


IT Manager – Development & Engineering, 05/ 2013 – 12/2014

  • Managed, controlled and ensured successful development and implementation of technical solutions for Commercial and Retail eChannel lines of business, to include web and mobile application development
  • Supervised component and data architecture design, technology planning, and testing of applications.
  • Advised on information systems’ specifications to meet defined business needs and to ensure compatibility with enterprise and solution architectures.
  • Manage systems and applications in multiple environments for Linux, Citrix, and Windows 2003-2008 R2.
  • Managed and hands-on development, in multiple mobile platforms for iOS, Android, and Windows mobile. Served as peer reviewer for reviewer for development code prior to release.
  • Hands on engineering and SME of the FiServ Corillian and Mobility platforms used for Online banking platform



09/2010 – 05/2013

Implementation Manager / Lead Architect

  • Managed Call Center Optimization through application integration solutions for interactions including workflow, call scripting, analytics, computer telephony integration, and single sign on. Integrations with Avaya Dialer platforms.
  • Managed integrations and data mapping in both mainframe and PC environments, working in a variety of environments and languages.
  • Undertook and successfully carried out contract negotiations and budgeting, working closely with the Executive team to create documentation for new and existing implementations.
  • Assumed responsibility for billing planning for new clients, as well as Project Change pricing – Expense planning for travel, while on client site Project management.
  • Developed a Master Project Plan for monitoring resources, managing client relationship and ensuring successful implementation throughout the entire project life cycle.
  • Leveraged requirements gathering & development, acting as solution architect and technical analyst for the client business and technical design.
  • Hands-on development for in Windows and Linux platforms, depending on the solution selected by the client, in various code languages, such as ASP.Net, C#, Java, SQL, and Oracle.
  • Provided expertise for the development and code implementation of the finalized solution.



TSYS INC., Columbus, GA
06/1997 – 09/2010
Multiple Positions
During almost 14-year tenure at TSYS, held various roles throughout the business, to include from newest to oldest:

  • Lead .Net Developer – Distributed Technologies: Worked closely with client teams and product architects, to accurately define and develop solutions and products in an ASP.Net/C# environment. Supervised and guided development and business teams, ensuring alignment with coding standards.
  • Lead Business Analyst – Distributed Technologies: Gathering and documenting business requirements for software front-end platform changes in .Net environment.
  • Technical Manager – Technical Consulting: TS2 consulting for multiple TSYS clients for all platform functionality.
  • Associate Programming Manager – AdHoc Programming: Managing a team of 3-5 AdHoc programmer analysts.
  • AdHoc Programmer – TS2 Platform: As needed maintenance programming and reporting for all TSYS clients on the TS2 platform.
  • Sr. Client Representative – TS2 Customer Service: Client support of multiple enterprise clients for services used on the TS2 platform.
  • Sr. Business Analyst – TS2 Customer Service and Correspondence: Gathering and documenting business requirements for TS2 platform changes
  • Mainframe Programmer Analyst – TS2 UCS Card Services: COBOL, IMS, and DB2 programming



WACHOVIA BANK, Licensed Financial Specialist
10/2006 – 10/2007

  • Carrying all licenses (Series 6, 63, insurance, mortgage, and bank product), responsible for sales of client investments, insurance products, mortgages, commercial lending, and daily banking products.



10/2006 – 10/2007

Teaching Macroeconomics and Technical Applications of Business Decision Making in domestic and global markets.